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  1. Welcome to the Planning Portal
  2. Services and information
  3. Help
  4. Frequently Asked Questions
  5. Planning applications
  6. What should I do if there is a problem with my online payment for an application?

What should I do if there is a problem with my online payment for an application?

If you are experiencing difficulty using the Planning Portal website to make a payment for a planning, you can contact our Support Team by emailing support@planningportal.co.uk1 or call 0333 323 4589.

  1. mailto:support@planningportal.co.uk

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        The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

        The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.