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  1. Welcome to Planning Portal
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Frequently Asked Questions

Common Questions

  • Can I amend a submitted application?
  • Can I print/export 1App applications?
  • Do I need planning permission?
  • How do I change my registered email address?
  • How do I nominate someone to pay for an application?
  • I have paid for my application, why is it still showing as ‘payment pending’?
  • I'm applying online and can't find the form I need
  • I've forgotten my password
  • What is the Financial Transaction Service?
  • Why is there a service charge for submitting planning applications?

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    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.